Terms and Conditions

Included in this terms and conditions page are:

  • Our general Terms and Conditions
  • Our policy on fitting equipment supplied by customers
  • Our cancellation and right to waiver policy
  • Our system flushing disclaimer
  • Our Service Plan Terms and Conditions

1. Introduction – These are Uber Boiler Installations Terms and Conditions.

They tell you:

  • The rules for using our services

  • What you can expect from Uber Boiler Installations

  • Your rights and responsibilities

2. When These Terms Apply

Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms.

The latest version always applies, and we’ll usually only make updates when we offer a new service, change how we provide a service, or have to comply with a new legal requirement.

3. What Do We Mean by “Services”?

Anything offered by Uber Boiler Installations, across all the trades we cover (Plumbing, Heating, Boilers and Emergencies):

  • Enquiries

  • Estimates

  • Project Work

  • Installations

  • Repairs

  • Emergency Call Outs

  • Servicing

  • Guarantees

4. Terminology

For the purpose of these terms and conditions the following words have the following meanings:

  • “Us/We/Our” refers to Uber Boiler Installations.

  • “You” refers to you: the customer (the person or organisation for whom we agree to carry out work and/or supply or materials).

  • “Trades person/tradespeople” refers to the representative(s) appointed by us to carry out work.

We reserve the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the tradesperson/tradespeople who will represent us.

5. Hourly Rate Work

The total charge to you will consist of the cost(s) of:

  • Labour (the amount of time spent by the tradesperson carrying out work) including all reasonable time spent in obtaining non-stocked materials, charged in accordance with our current hourly rates. These are clearly outlined in our “Rates” tab on the website.

  • Materials supplied by us (not exceeding retail price plus at least a 20% markup – please see our policy regarding supplying materials/markup, also under the “Rates” tab).

You will only be charged for the time spent related to your work. All other time, i.e. lunch breaks, is non-chargeable.

6. Fixed Price Work

The total charge to you will be given as a firm cost (manifest errors exempted), inclusive of labour & materials, and will be within 10% over the equivalent total hourly rate cost.

Where a written estimate has been supplied to you, the total charge outlined in the estimate should not exceed the actual time taken by more than 20%, but may be revised in the following circumstances:

  • If, after submission of the estimate, you instruct us (in writing or verbally) to carry out additional work not referred to in the estimate.

  • If, after submission of the estimate, there is an increase in the price of materials.

  • If, after submission of the estimate, it is discovered that further work needs to be carried out which were not anticipated when the estimate was prepared.

  • If, after submission of the estimate, it is discovered that there was a manifest error when the estimate was prepared.

  • Requirement of a detailed Insurance Report (in addition to the estimate and invoice) will incur a nominal charge of £25.00.

We will not be under any obligation to provide an estimate to you and will only be bound by estimates given in writing to you and signed by an authorised representative. We will not be bound by any estimates given orally or in which manifest errors occur.

7. Offers & Incentives

On an ongoing basis, at our discretion, we promote a selection of offers and incentives, these will be clearly defined including any specific terms and conditions. Offers and incentives may only be used in conjunction with each other at our discretion.

8. Material Collection

Collection of non-stock items is chargeable, however:

  • Time taken will be kept to a minimum and within reason.

  • If the collection time is likely to exceed 45 minutes you should be additionally informed of the circumstances.

  • Only one tradesperson is permitted to leave the job to collect any required materials/parts.

9. Invoices & Payment

Upon your agreement for us to carry out estimated or pre-booked work, a deposit payment of the total materials cost or at least 50% of the total job cost, (whichever is higher), is payable immediately. We reserve the right to request full payment in advance at our discretion.

Should the deposit be delayed in being transferred and Uber Boiler Installations no longer has the dates available, then alternative dates will be booked or the deposit will be returned.

Upon completion of work, you will be invoiced, for which payment is due on receipt. Uber Boiler Installations reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 4% over the base rate until payment is received by us in full.

You accept sole liability to make payment in full.

10. Timekeeping

Where the date and/or time for work to be carried out is agreed upon, we will use reasonable endeavour to ensure that the tradesperson attends accordingly. We accept no liability in respect of the non-attendance or late-attendance on site of the tradesperson, or for the late or non-delivery of materials.

We offer time slots with a 4-hour window to ensure our engineers can complete jobs in one visit (when possible). We will however contact you at least 30 minutes before arrival to minimise inconvenience to you.

We will not be liable for any delay, or the consequences of any delay, in performing any of our obligations if such delay is due to any cause beyond our reasonable control, and we will be entitled to a reasonable extension of the time for performing such obligations.

11. Cancellation

If you need to cancel (or rearrange) your booking, you must notify us (preferably by telephone) 48 hours before the scheduled booking. Cancellations made further in advance should also be made by telephone, and you should request written confirmation from us, so that you are not liable to be charged.

Should you wish to cancel the contract between us in respect of the works, you have (in accordance with the provisions of the Consumer Contract Regulations 2013) fourteen (14) days in which to do so following your acceptance of our quotation. If the booking is made and to start within fourteen (14) days then the customer waivers this right.

If you cancel your instructions more immediately before work is carried out, or materials being supplied, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions.

12. Satisfaction

Uber Boiler Installations is committed to providing professional, top-quality service to every customer. If, after we have carried out the work, you are not wholly satisfied with our service(s) you must provide us with written notice within 12 months. You must allow us, and our insurers, the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify us, as outlined above, then we will not be liable in respect of any defects in the work carried out.

13. Guarantee

For your peace of mind, we provide a 12-month guarantee on labour carried out by an Uber Boiler Installations tradesperson, in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties.

The guarantee will become null & void if the work/appliance completed/supplied by us is:

  • Subject to misuse or negligence.

  • Repaired, modified or tampered with by anyone other than a Uber Boiler Installations tradesperson. We will accept no liability for, or guarantee suitability, materials supplied by you & will accept no liability for any consequential damage or fault.

We will not guarantee any work in respect of:

  • Blockages in waste or drainage systems.

  • Any work undertaken on instruction from you and against the written or verbal advice of the tradesperson.

Work is only guaranteed in respect of work directly undertaken by us and full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.

Where we agree to carry out work on installations of inferior quality (or over ten years old) no warranty is given in respect of such work and we accept no liability in respect of the effectiveness of such work or otherwise.

14. Liability

We will only be liable for rectifying our own guaranteed work, and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.

We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or in writing.

We shall not be held responsible for electrical faults occurring on the boiler during routine service or repair. It is a common and well-documented problem across the industry that some boilers malfunction when the power supply has been interrupted, unfortunately, we have to isolate the electrical supply for health and safety reasons when carrying out these tasks.

We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.

We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.

You will be solely liable for any hazardous situation in respect of the Gas Safe Regulations or any Gas Warning Notice issued by an Uber Boiler Installations tradesperson. Our tradespeople operate under their own individual Gas Safe Registration and, as such, are solely responsible for any gas-related work and subsequent liability.

15. Title to Goods

Goods supplied and delivered by us to you, or your premises, shall remain our property until paid for by you in full. Whilst goods remain our property we have the absolute authority to:

  • Retake, sell or otherwise deal with or dispose of all or any part of these goods.

  • Enter any premises, at any time and without notice, in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.

  • Seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.

The risk in such goods will pass to you on delivery to you. You must insure them at replacement value, and if asked you must produce evidence that they are properly insured.

The customer holds no right to withhold any tools or materials brought onto the premises. They must be made available immediately or legal proceedings will be brought to retrieve these items, for which the customer will be fully liable, including loss of earnings.

16. General

These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.

These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of English Law.

Our policy on fitting equipment supplied by customers

We prefer to supply our own materials in order to ensure that we meet our customer’s expectations of high quality, trouble-free installation or repair.
We apply a markup to materials we supply. This markup covers a whole range of ancillary services which we appreciate are not always uppermost in customers’ minds when comparing quotes.
We understand that when budgets are tight it can be tempting to look for “bargains” online and then engage a tradesperson on a labour-only basis to fit these goods.
Whilst we are prepared to work with either system, experience suggests that it is important to be clear from the very start where potential pitfalls can be hidden and where “saving money” may turn out to be a very expensive option. We regret that we are not able to accept any costs arising from delays, faults, incomparability or other problems arising from materials not supplied by ourselves.
We will only provide genuine, high-quality materials and parts from reputable suppliers who offer enforceable warranties and who have a track record of supplying good service.
We do not buy from online auction and/or refurbished parts sites, all materials are brand new and of first quality.
In our experience, this greatly reduces project delays, stress and worry.
The table below illustrates some of the issues that our experience suggests may arise, and what the cost implications might be to you.

terms and conditions

Cancellation and right to waiver

Under the terms of the Consumer Rights Act 2015, you have the right to cancel within 14 calendar days starting on the date you agree/sign the contract, during which time you may cancel the contract without paying a penalty. This is known as the ‘cooling-off period’. The law that governs the length of ‘the cooling off’ period is the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

If you cancel the contract we will reimburse you all payments received from you, including where applicable, any deposit paid to us. However, an exemption applies if you have specifically requested us to carry out urgent repairs or maintenance. This exemption does not apply to other goods or other services provided at the same time, which themselves retain a cancellation right.

If you would like to cancel the contract contact us at your earliest convenience. you can call us on 07851911574 or email us at  info@uberboilers.co.uk Please include your name, invoice number, and work start date.

RIGHT TO WAIVER THE CANCELLATION PERIOD:

You may request us to begin work during the cancellation period. If you later decide to cancel, you shall pay us a reasonable amount to take into account the work carried out until cancellation is communicated to us. By agreeing you are requesting that work commence within the 14 calendar day cancellation period and understand that you will be liable to make reasonable payment of all work carried out before cancellation if you later choose to exercise your right to cancel the contract.

System Flushing Disclaimer

System flushing is the fastest and most effective way to clean heating systems, and involves minimal disruption and dismantling. We use purpose-built power flushing pumps/mains flushing units/MagnaCleanse units designed to cure the circulation and boiler noise problems caused by accumulations of sludge, corrosion deposits and scale which are found in most ageing central heating systems. The flushing unit is temporarily connected to a heating system during the process. The high water velocity, and/or pressures combined with instantaneous flow reversal, will dislodge and mobilise sludge and corrosion deposits.

Whilst these occurrences are very rare, customers need to be aware that:

A system flush can be extremely effective in cleaning systems that have corrosive problems, but not as a result of a design fault, we strongly recommend that any such design faults be rectified before flushing commences. The success of a flush will depend on the level of heating system corrosion which has occurred beforehand. The process will cure most circulation problems, but cannot undo the corrosion and gradual decay that has led to the need to flush the system.

Whilst it is rare for a heating system to experience leaks after the flush process, it is not possible to inspect a system internally beforehand, and the need to use a flushing and dispersing chemical for effective cleansing means that occasionally we may find a leak. The advanced stage of corrosion required for such a situation means that the leak would have occurred imminently even without a flush. We believe that it is better that it occurs whilst we are present to remedy the problem, rather than for it to arise over a weekend or whilst the house is unoccupied.

Systems which have been neglected over some time, or have not been treated with an effective corrosion inhibitor, may have severely compacted corrosion debris, in the pipework, radiators, or boiler, and it is possible that even after the flush, some radiators may still not be fully effective, or boilers on the margin of failure may cease working due to sludge and debris later breaking loose and collecting in the heat exchanger.

The prices quoted allows for the flush only, and if any of the above or further problems arise during or after the flush then any additional work required would be carried out at an additional cost.

Service Plan Terms & Conditions

These Terms & Conditions are part of the contract between you (The Customer) and Uber Boiler Installations|UberHeats.

1- Definitions

Service plan – Refers to the type of plan that you have chosen to take out, reference to clause 2 for full details of what the plans are/include.
Boiler – An appliance located at the domestic property that heats the hot water and/or the heating system by Gas.
Heating System – The heating system includes: heating pipework, pump, motorised valves, standard convector radiators, radiator valves, programmer/timers, room stat and pressure controls only.
Plumbing System – The plumbing system includes tap repairs, hot and cold water pipes, cold water tanks, toilet breakdowns, silicone seals on baths and showers, ball valves and float valves, stop cocks and gate valves, hot water cylinders and above-ground drainage. It does not include below-ground pipes or pipes buried in concrete.
Start Date – The date that is stated on the contract as the start of the service plan.
We/Us – Uber Boiler Installations|UberHeats.
You/your/customer – The customer that has taken out the Contract.
Force Majeure – Means any circumstances beyond our reasonable control for example strikes, industrial actions, lockouts, labour shortages, material shortages and traffic delays.
Contract – The contract is an agreement between you and us for the service of works as per the chosen service plan detailed in clause 2.

2- Type of plan and what’s Included:

Service Plus Plan:

Fully qualified, fully insured, Gas-Safe registered and DBS checked engineers
Annual Boiler Service or Landlord safety certificate*
Annual service reminders
Flue gas analysis
System water tested
Magnetic filter cleaning
Annual visit includes bleeding of all radiators
Incoming gas supply checks
Heating controls checked
Dedicated telephone Help/support
10% discount on labour rates for future work

 

Silver protection plan:

Fully qualified, fully insured, Gas-Safe registered and DBS checked engineers
Annual Boiler Service or Landlord safety certificate*
Annual service reminders
Flue gas analysis
System water tested
Magnetic filter cleaning
Annual visit includes bleeding of all radiators
Incoming gas supply checks
Heating controls checked
Dedicated telephone Help/support
10% discount on labour rates for future work
Full system balance
No unexpected repair bills
Heating system repairs (Boiler not included)
Parts and labour covered**
Unlimited callouts***

 

Gold protection plan:

Fully qualified, fully insured, Gas-Safe registered and DBS checked engineers
Annual Boiler Service or Landlord safety certificate*
Annual service reminders
Flue gas analysis
System water tested
Magnetic filter cleaning
Annual visit includes bleeding of all radiators
Incoming gas supply checks
Heating controls checked
Dedicated telephone Help/support
10% discount on labour rates for future work
Full system balance
No unexpected repair bills
Heating system repairs
Parts and labour covered**
Unlimited callouts***
Boiler repairs
Plumbing system repairs
Boiler replacement cover#

* – To be booked between March and September unless we agree otherwise
**- Limits apply please see Clause 14. 19
*** – Unlimited calls out apply as long as there is a fault present, if we inform you that the issue is not a fault or not covered and you call us out we will have the right to charge at our standard rates.
#- If your boiler is under 5 years old and deemed unrepairable we will replace it with a new, similar rated boiler from our entry-level models as per our boiler swap guide, (this can be upgraded for a different or higher rated model but the price difference is payable) as part of this agreement. (You will need to be able to prove the age of the boiler upon request)

 

3- Contract Renewal/Cancellation

Your Contract is for a minimum of 12 months from the date of the first payment.
Unless you tell us otherwise this contract will automatically renew each year, subject to us accepting you onto the service plan.
This contract will remain valid providing payment is continued by you subject to clause 4.

4- Contract invalidations

● If invalid or misleading information has been provided.
● If payment is not received within 7 days of the date due your service plan will be cancelled and charges may apply.
● If on our first visit we find a fault with the system/systems.
● If we have advised that a permanent repair is needed to make sure your appliance or system is working properly and safely and you have not acted to resolve appropriately appropriate manner. (This includes the recommendation of a system power flush)
● Anyone other than one of our engineers/subcontractors carries out work on the system whilst this contract is in place.
● If health and safety issues arise from your property or persons in the property.

5- Acceptance onto one of our service plans does not imply that the boiler, heating system or plumbing system is installed to the relevant standards and we will not accept liabilities arising from the original design or installation and so make no warranty as to the fitness for purpose.

6- We will not be liable for any delays in the supply of parts from our suppliers or where a manufacturer engineer is required. We always try to fit genuine replacement parts, where this is not possible we may use parts that are adequate but not the same as the defective part(s).

7- New Parts will only be fitted where old ones are beyond reasonable repair. We will be the sole arbitrators as to the condition of parts, where a radiator requires changing we will only change for a standard white radiator. Designer radiators and towel rails will be attempted to be repaired but not covered for replacement. Boiler heat exchangers that have been damaged by debris, sludge or scale will not be covered for either parts or labour

8- As boilers get older for many reasons they become noisy, where noise is down to the age of the appliance we will not class this as a fault and is not covered under any plan.

9- Boiler replacement
If your boiler is under 5 years old and deemed unrepairable we will replace it with a new, similar-rated boiler from our entry-level models as per our boiler swap guide, (this can be upgraded for a different or higher-rated model but the price difference is payable). You will need to be able to prove the age of the boiler upon request. For boilers over 5 years a loyalty discount will be applied to the cost of fitting a new boiler.

10- Access
We are not liable for any repairs to which we cannot gain reasonable access, removal of any obstructions will be at our sole discretion and will reserve the right to charge you at our standard rates. We may insist that you arrange for the removal of the obstruction prior to us carrying out the repair, we will not be held liable for any making good unless it’s down to our negligence.

11- Charges
If a service plan is cancelled part way through the year we reserve the right to charge for any services and/or repairs we have carried out at our standard rates.

12- Annual boiler service or Homeowner/Landlord certificate-
If this is included in your plan we will try to arrange a visit for this to take place but you remain responsible for it happening within the contract.

13- System flushing
If we recommend that your heating system requires a flush we will provide you with a quotation and once the system is cleaned we will continue with any service plan in place.

14- Exclusions
Our service plans do not include –

1) Repairs required due to design faults or existing faults prior to the start of this plan.
2) Repairs relating to damage caused by you or a third party.
3) Any loss or damage to any property caused by the boiler, heating system or plumbing system breaking down for example damage to the ceiling, flooring, walls, carpets and furniture etc due to a leak.
4) Any faults caused by sludge, scaling or blockages
5) The cost of adding cleaning chemicals/corrosion inhibitors or removing sludge or scale from the system and the damage caused would not be covered.
6) There is a 30-day no claims period on all plans, and boiler repairs are limited to £100 in the first three months of your plan
7) Damage caused by weather or freezing
8) Removal of dangerous materials for example asbestos.
9) Any decorative parts for example casing, paintwork, batteries.
10) Any part of a flue concealed within the fabric of the building.
11) The gas supply from the meter to the boiler and or other appliances.
12) Damage caused by fire, flood, lightning storm, freezing weather or any other natural event.
13) Adjustments to time controls unless already on site.
14) Any loss suffered by you due to delay in obtaining parts.
15) The cost of a new boiler if parts become unreasonably available, at our sole discretion.
16) Accidental damage, theft or malicious damage.
17) Routine maintenance, cleaning, descaling, turning on or lighting up the system, clearing airlock or blocked pipes, bleeding system, topping pressure up.
18) Loss or damage caused by your equipment not working or costs arising from gaining access, this includes pipes under the floor or in the fabric of the building.
19) Repairs that will cost over £350.
20) Replacement of showers or taps.
21) Below Ground drainage.
22) Mains supply pipe before the internal stop cock.
23) Replacement of baths, shower cubicles, basins and toilets.
24) Annual service doesn’t include gaskets, o-rings or any faulty parts unless parts are covered under your plan.
25) None of our service plans cover repairs or replacement to micro-bore pipework
26) Hot water cylinders are deemed as part of the plumbing system for the purposes of the service plan and are therefore only covered on the gold plan up to the repair limit in section 19.

Permitted by law where we are in breach of the terms of this contract or cannot honour the agreement the maximum liability will be limited to the cost of the relevant service plan you have in place. (Up to the amount you have paid for the current year).
Under no circumstance are we liable for loss of earnings, profit, loss of goods, or loss of business.
None of these conditions limits us from the liability relating to death or personal injury from our negligence.

This contract is strictly a service and/or maintenance contract and IS NOT an insurance policy. Uber Boiler Installations|UberHeats is therefore not regulated by the FCA.

Link to acceptance page:  https://uberboilers.co.uk/uber-boiler-installations-tscs-contract-agreement/